Orders, Delivery & Returns

How to Order our Luxury Handmade Candles

We pride ourselves on our elegant, luxury candles that are individually hand poured and hand made and they can take up to 3 days to let the wax set & cure.

We do our utmost to ship our natural candles within that timescale once an order is placed, however, this may increase during busy periods.

You will receive a despatch confirmation email once your order leaves us.

If you need your candles urgently please get in touch prior to ordering and we’ll do our best to accommodate.

You can check the status of your order by emailing Hello@lettherebelight.co.uk

Please provide your order number when making enquiries.

Delivery Rates for our natural candles

UK standard delivery is £4.00 on all orders.
All standard deliveries will be sent Royal Mail 2nd Class Signed for.

Please allow additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).

For international shipping quotes please email Hello@lettherebelight.co.uk
Please note that international packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Unfortunately ‘Let There Be Light’ has no control over these charges.

All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a card explaining that their driver has tried to deliver a parcel and where your parcel is for collection.

To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden’ at the address.

We will take all reasonable care to deliver your order to the delivery address stated on your order. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within 7 days of delivery at Hello@lettherebelight.co.uk
Please do not sign for any packages that are damaged or opened.

We take pride in every natural candle we ship. However if for any reason you have any concerns with your luxury candles, please email Hello@lettherebelight.co.uk within 7 calendar days of receiving your order.

Refund, Return and Exchange your luxury candles

We will only refund or exchange unused luxury candles if they are returned in their original packaging and in re-saleable condition, your item will need to have the order number, receipt, or proof of purchase.

If you return goods for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us.
Please ensure the package is wrapped and boxed securely and for your protection we recommend you obtain a ‘proof of postage’ from Royal Mail Post Office, as we cannot accept liability for goods lost in transit.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment.
Please allow up to 14 days for the refund to be processed depending on your card issuer’s policies.

We take every care to ensure your candles are properly protected during transit but appreciate that, very occasionally, damage may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace natural candles that have been used.

Please note that if you have purchased your candles via one of our stockists, you will need to arrange your return or exchange it with them directly.

If you more questions about on delivery or how to order, return our exquisite natural candles, please feel free to contact us through Hello@lettherebelight.co.uk.