Lettherebelight.co.uk (Site) is a site operated by Let There Be Light, a company registered in the United Kingdom with company number 11163319 whose registered office is located at St Marys, Bishopswood Road, Prestatyn, Denbighshire, United Kingdom, Wales, LL19 9PL (“Let There Be Light”, “we”, “us” or “our”).
Ownership Of Rights
All rights in this Site, including copyright and moral rights, are owned by or licensed to Let There Be Light. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Site for any purpose.
Accuracy of content
The images of products on this Site are illustrative only. The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the Site. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Let There Be Light disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Site. We are not responsible for the content of any off-website pages or any other websites linked to or from this Site. Links appearing on this Site are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Site, in any off-website materials, or in any linked websites.
Damage to your computer
We make every effort to ensure that this Site is free from viruses or defects. However, we cannot guarantee that your use of this Site or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Site and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Site.
Limitation of liability
The provisions of this clause 5 relate to the use of this Site only and do not affect the statutory rights of consumers or any other rights granted by us in connection with the purchase of our goods on this Site.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: • use of or inability to use our Site; or • use of or reliance on any content displayed on our Site. If you are a business user, please note that we will not be liable for: • loss of profits, sales, business, or revenue; • business interruption; • loss of anticipated savings; • loss of business opportunity, goodwill or reputation; or • any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
You may use our Site only for lawful purposes. You may not use our Site:
• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below;
• to transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (‘spam’); or
• to knowingly transmit any data, or to send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms of website use; and
• not to access without authority, interfere with, damage or disrupt:
– any part of our Site;
– any equipment or network on which our Site is stored;
– any software used in the provision of our Site; or
– any equipment or network or software owned or used by any third party.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable solicitors’ fees, resulting from any third-party claim, action, or demand resulting from your unlawful use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
Submission of Information
The trade marks, logos and service marks (“Intellectual Property”) displayed on our Site are the registered and unregistered marks or designs of Let There Be Light, our affiliates, our licensors and/or our suppliers in the UK and are protected by UK trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our Intellectual Property or that of our suppliers without our or their prior written consent.
If you access this Site via your mobile phone, we do not currently charge for this access. Please be aware that your carrier’s normal rates and fees, such as text messaging fees or data charges, will still apply.
User generated material
By submitting ideas, designs, customizations, creative concepts, or any other information (“User Generated Material”) to this Site (or to our accounts on any Third Party Sites), you accept and agree that you assign and/or waive all ownership of and rights (including moral rights) in or to any intellectual property rights and other rights in the User Generated Material to Let There Be Light. To the extent such transfer is not valid, you grant Let There Be Light, by submitting the User Generated Material to this Site, a worldwide, non-exclusive, fully paid, perpetual, royalty-free license to use, including but not limited to a right to copy, modify, publicly display, distribute and to sublicense (all or parts of), the User Generated Material for any purposes as it deems fit, including but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving this Site or other products or services both online and offline.
All User Generated Material shall be deemed to be non-confidential. Let There Be Light shall be entitled to use or disclose the User Generated Material in any manner whatsoever, without liability or notice to you. You acknowledge and agree that you shall have no claim against Let There Be Light or any other party should any User Generated Material created, posted or sent by you be used in the above sense by Let There Be Light or any part of its group.
You warrant that:
• you own or are otherwise entitled to any and all rights in any User Generated Material;
• any User Generated Material is not, and does not contain, material which is offensive, abusive, pornographic, defamatory, blasphemous or unlawful, and does not infringe, or potentially infringe, the rights of a third party or any applicable law including, in particular, any intellectual property rights;
• any User Generated Material is original and is not copied in whole or in part from any third party;
• any User Generated Material does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or ‘spam’ in any form; and
• you will not impersonate any person or entity or use any false e-mail address or otherwise mislead us as to the origin of any User Generated Material submitted, and you agree to indemnify us and hold us harmless from and against any claims arising from your claims and/or any third party claims to any rights in any User Generated Material.
You agree that Let There Be Light:
• does not, and has no obligation to, review the User Generated Material;
• is not in any manner responsible for User Generated Material;
• does not guarantee the accuracy, integrity or quality of User Generated Material; and
• cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Material will not appear on this Site.
Notwithstanding the foregoing, Let There Be Light reserves the right to moderate all User Generated Material, and to decline the submission of, edit the content of, or remove from this Site, any User Generated Material in its absolute discretion, for example because it infringes the intellectual property rights of a third party, because the content is inappropriate, obscene, or abusive, or for any other reason. Let There Be Light is under no obligation to inform you of the reasons for such intervention.
Transfer of rights
Other legal notices/ policies
Date of Last Update: February 2019
Welcome to the Let There Be Light website (the “Let There Be Light Site” or the “Site”).
By placing an order with Let There Be Light (“Let There Be Light”, “we”, “us” or “our”) for products which are sold on the Site (“Products”) you will be deemed to have read, understood and agreed to these T&Cs (“T&Cs”). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact Let There Be Light before placing an order.
We amend these T&Cs from time to time. Please look at the top of this page to see when these T&Cs were last updated. Every time you order Products from us, the T&Cs in force at the time of your order will apply to the contract between you and us. If we have to revise these T&Cs and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.
This Site is operated in the United Kingdom and all sales on the Site are made by Let There Be Light Limited which is a company incorporated in the United Kingdom with company registration number 11163319 and whose registered office is located at St Marys, Bishopswood Road, Prestatyn, Denbighshire, Wales, LL19 9PL.
You have chosen to visit the Site in the United Kingdom in order to purchase our Products. As a consequence, irrespective of your place of residence, any purchase you make will occur in the United Kingdom and will be governed by these T&Cs and the laws of the United Kingdom. Any use of currencies other than the UK pound sterling are purely for your ease of reference.
The following additional policies also form part of these T&Cs and should be read carefully before placing an order:
– Website Terms of website use
– Returns Policy
– Candle Care Guidelines
In particular when agreeing to these terms and conditions of sale you agree to:
In order to make a purchase through the Site or to use the services or features made available to you on the Site you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and e-mail address, which is true, accurate, current and complete in all respects. Should any of your registration information change in the future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with U.K. English law. If you are under the age of 13 you may look at our Site but you may not purchase any Product without the consent of a parent.
We have taken great care in the preparation of the content of this Site, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the Products or the prices as advertised on this Site. All prices are displayed inclusive of VAT and exclusive of delivery charges. The total cost of your order is the price of the Products ordered plus VAT at the current rate and plus the delivery charges as set out during the checkout process.
Items in your online Shopping Cart will reflect the most recent price displayed on the Product’s detail page.
All Products are subject to availability. Validly stated prices on our Site remain in effect for so long as the Products are available or as otherwise stated on our Site. We will inform you as soon as possible if the Products you have ordered are not available.
The ordering process consists of following steps:
a) you add the Products which you wish to purchase to your Shopping Cart;
b) you select your preferred delivery method;
c) you provide an address for delivery, a billing address, and any requested payment information;
d) you will be asked to read carefully and then accept the T&Cs;
e) before submitting your order you will have a final opportunity to review the Products to be purchased and their prices (including any additional charges and fees such as delivery costs) and all of the information you have submitted; and
f) you will click ‘Continue to finalise your order.
You are able to correct errors on your order up to the point at which you click on ‘submit order’ on the final page of our ordering process.
We will notify you by e-mail as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by e-mail or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) (“Contract”). If you require any information concerning your order please e-mail us at Hello@lettherebelight.co.uk quoting your order number. We may not accept your order if a Product you have ordered is out of stock, if we have identified a Product or pricing error, or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
‘Let There Be Light’ Gift Vouchers can be exchanged for merchandise at www.lettherebelight.co.uk or by phone on 0788 4410 451.
Gift Vouchers cannot be exchanged or refunded for cash.
Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. For Gift Vouchers used towards the purchase of merchandise at a lower price than its face value no change will be given but the balance may be applied to future purchases.
‘Let There Be Light’ is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced.
Gift Vouchers are only valid with a unique voucher code. The Gift Voucher will expire on the date indicated on the Gift Voucher; at expiry, any remaining balance will be lost.
If any product purchased with a Gift Voucher is exchanged or refunded, any money owing will be added to the balance on the Gift Voucher.
Deliveries can only be made within the UK, excluding Channel Islands. Not all of our delivery options are available to all areas of the UK. If you have a question about delivery outside of the UK we will advise you if you email Hello@lettherebelight.co.uk
We will deliver the Products in accordance with the delivery option selected by you. Whenever referred to, working days exclude Saturday, Sunday and EU public holidays. Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and to address any intended cancellation to the correct addressee or to return or exchange your Products. For further information, please see the Your cancellation right and the Your other statutory rights to return Products under the Consumer Rights Act 2015 sections within these T&Cs.
When offered, free delivery applies to Standard UK delivery only. We will endeavour to deliver orders within 5-10 working days (however, such timescales are not guaranteed delivery times and should not be relied upon).
We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
You should inspect the Products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us otherwise and return the Products in accordance with your cancellation rights or other statutory rights.
Payment can be made through any of the following methods: Visa, Mastercard and American Express and Paypal. Payment will be debited and cleared from your account at the point at which you order. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Let There Be Light, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon delivery.
As you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation until the date which is 14 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is by e-mailing us at Hello@lettherebelight.co.uk. In any such e-mail you must include details of your order, including your order number, to enable us to identify it. Your cancellation is effective from the date you send us the e-mail.
If you cancel your Contract we will:
(a) Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we are able to inspect the goods and later discover that you have handled them in an unacceptable way, you will be liable to pay to us an appropriate amount.
(b) Refund any delivery costs you have paid, although the maximum refund will be the cost of delivery by the least expensive delivery method we offer (as permitted by law).
(c) Make any refund due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
(d) Refund you on the credit card or debit card or paypal account used by you to pay. If you used vouchers to pay for the Products we may refund you in vouchers.
(e) We are not able to satisfy requests for exchanges and we will refund you the cost of the Products. The original Contract between us will be cancelled.
If a Product has been dispatched to you or you have received it before you decide to cancel your Contract:
(a) you must return it to us in its original packaging, unopened, without undue delay and in any event no later than 14 days after the day on which you let us know that you wish to cancel the Contract;
(b) Products should be returned to the following address – Let There Be Light, St Marys, Bishopswood Road, Prestatyn, Denbighshire, Wales, LL19 9PL.
(c) if you wish to return fragrance Products you should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier used;
(d) We will refund any delivery costs you have paid in accordance with our Refund Policy [INSERT LINK].
(e) if sending by post, we recommend that you obtain proof of postage as we do not accept responsibility for items lost in transit; and
(f) if you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these T&Cs.
The Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products your legal rights entitle you to the following:
(a) Up to 30 days: if your goods are faulty, then you are entitled to an immediate refund.
(b) Up to 6 months: if your goods cannot be repaired or replaced, then you are entitled to a full refund in most cases.
(c) After 6 months (depending on the type of Product): if your goods do not last a reasonable length of time then you may be entitled to some money back.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these T&Cs we will be responsible for loss or damage that you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process).
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products and for defective Products under the Consumer Protection Act 1987.
We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If you have any questions about these T&Cs or if you wish to contact us to complain about any matter in regard to the Products, please e-mail us at Hello@lettherebelight.co.uk
If after contacting us and following our complaints procedure you still feel that your complaint has not been resolved satisfactorily, you may access the EU Commission’s Online Dispute Resolution platform
We may transfer our rights and obligations under these T&Cs to another organisation and we will always notify you in writing if this happens (but this will not affect your rights or our obligations under these T&Cs). You may only transfer your rights or your obligations under these T&Cs to another person if we agree in writing.
This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by U.K.English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of U.K.,England and Wales. All contracts are concluded in English.